tehyan Terms of Use

We at tehyan operate a platform for football sportsbook betting, live-dealer games, slots, and card games. Our terms set out the conditions under which we provide our services, how we handle your account, deposits, withdrawals, and disputes. By registering on tehyan, you agree to these terms. We encourage you to read them carefully before you begin.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We operate under jurisdiction-restricted access principles and enforce these boundaries through account verification and payment controls.

This page outlines our core policies on account opening, deposits and withdrawals, bonus terms, and dispute resolution. If you have questions about any term, our support team communicates in English and is available during business hours to clarify our practices.

Account Opening and Eligibility on tehyan

To open an account on tehyan, you must be of legal age in your jurisdiction and provide accurate personal information. We ask for your legal name, date of birth, contact details, and a valid Indonesian ID (KTP), passport, or driving licence. We use this information to verify your identity and comply with anti-money-laundering regulations.

Our verification process is straightforward. You upload your ID document through your account dashboard. Our team reviews it within standard business hours. Most approvals complete by the next business day. If we cannot verify your identity, we notify you of the reason and may ask for additional documents. We do not approve accounts with incomplete or fraudulent information.

Once your account is verified, you can deposit funds and begin playing. Your account remains active as long as you comply with our terms. We reserve the right to suspend or close any account that violates our policies, engages in fraud, or breaches local law.

Our tehyan Deposit and Withdrawal Policy

We accept deposits via nine payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly and credited to your account wallet. You can use your balance across all our games—football sportsbook, live-dealer tables, slots, and card games—without moving funds between accounts.

Withdrawals are processed to the same payment method you used to deposit. If you funded via mobile banking, your withdrawal goes to the same local payment account. Bank transfers return to the account number you provided during verification. We process all withdrawal requests subject to passing anti-fraud checks. Our review window is standardised and does not vary by amount.

Deposit and withdrawal limits: We enforce minimum and maximum deposit amounts per transaction. These limits vary by payment method and are displayed during checkout. Contact our support team if you have questions about limits for your chosen method.

Bonus Terms and Conditions on tehyan

We may offer promotional bonuses to new or existing users. Any bonus offer comes with specific terms: eligibility requirements, wagering conditions, expiration dates, and game restrictions. We display these terms clearly when you claim a bonus. Bonuses are not cash; they are account credits that must be wagered according to the promotion's rules before you can withdraw them.

We reserve the right to modify, suspend, or cancel any bonus promotion at any time. If you breach bonus terms—such as by attempting to withdraw bonus funds before meeting wagering requirements—we may forfeit the bonus and any winnings derived from it. We do not offer fixed bonus amounts; all promotions are subject to terms and conditions.

Your Rights and Responsibilities on tehyan

When you join tehyan, you agree to use our platform only for lawful purposes. You must not engage in fraud, money laundering, or any activity that violates local law. You are responsible for keeping your account credentials confidential. If you suspect unauthorized access to your account, contact our support team immediately.

We protect your account through encrypted connections and standard authentication. Your password is hashed and never stored in plain text. If you forget your password, we verify your identity through your registered email or phone number and guide you through account recovery. This process typically takes a few hours to complete.

We collect and process your personal data according to our privacy policy. We use your information to verify your identity, process payments, comply with regulations, and improve our services. We do not sell your data to third parties. We share information with payment processors and regulatory authorities only as required by law.

We at tehyan enforce our terms consistently across all users and jurisdictions, prioritising account security, payment integrity, and regulatory compliance.

tehyan editorial team

Dispute Resolution and Jurisdiction Notice

If you have a dispute with tehyan—such as a transaction discrepancy, account suspension, or bonus claim—contact our support team first. We investigate disputes within standard business hours and respond with our findings. Most disputes are resolved within five business days. If you remain unsatisfied, you may escalate your case for further review.

Our services are provided on an "as-is" basis. We do not guarantee uninterrupted access, error-free operation, or specific outcomes from any game or market. We are not liable for losses resulting from technical failures, network issues, or user error. We are liable only for direct damages caused by our gross negligence or willful misconduct.

These terms are governed by the laws applicable in the jurisdiction where our services are available. Any legal action arising from these terms must be brought in the courts of that jurisdiction. We encourage users to resolve disputes through our internal process before pursuing legal action.

Changes to Our tehyan Terms

We may update these terms at any time. We notify users of material changes via email or account notification. Your continued use of tehyan after changes take effect constitutes acceptance of the updated terms. If you do not agree with any change, you may close your account and request a withdrawal of your balance.

Contact tehyan

If you have questions about our terms, account policies, or any aspect of tehyan, our support team is available during business hours. We communicate in English and can assist with account recovery, payment issues, game rules, or general inquiries. You can reach us through the contact channels listed in your account dashboard.

Our commitment to tehyan users is transparency, fair treatment, and compliance with applicable law. We enforce these terms consistently and welcome your feedback on how we can improve our service. Thank you for choosing tehyan for your football sportsbook, live-dealer, and gaming entertainment.

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