tehyan FAQ

We require one valid identity document to verify your account on tehyan. Accepted documents are an Indonesian KTP (national ID card), a passport, or a driving licence. The document must be current and clearly legible. We also ask for your date of birth and your residential address. During verification, we take a photo of your document and compare it to your registration details. This process typically completes within one business day. If your document is rejected, we will notify you and explain why. You can resubmit a different document or contact our support team for assistance.

Deposits via local payment, online payment, or e-wallet on tehyan are instant. Log in to your account, go to the deposit section, select your payment method, and enter the amount. You will be redirected to the payment app or website to confirm the transaction. Once you approve the payment, the funds appear in your tehyan account immediately. No additional fees are charged by tehyan. Your payment provider (mobile banking, local payment, or online payment) may apply their own fees depending on your account type. If a deposit fails, check that your payment app has sufficient balance and that you are using the correct account. Contact our support team if the issue persists.

No. Each person is permitted one account on tehyan. If we detect multiple accounts registered to the same person, email address, phone number, or payment method, we will close all but one account and may forfeit any balances. Multi-accounting violates our terms and is used to circumvent account preferences or bonus terms. If you have forgotten your password or cannot access your existing account, contact our support team to recover it rather than opening a new account. We take multi-accounting seriously and enforce this rule consistently across all users.

You can contact our support team in two ways. First, use the in-app contact form available from your tehyan account dashboard — fill in your question and submit. Second, email us directly at [email protected]. We respond to all enquiries within one business day during standard hours (Monday–Friday, 08:00–17:00 local time). When you contact us, include your account email, a clear description of your issue, and any relevant transaction IDs or dates. This helps us resolve your issue faster. For urgent account security concerns, mark your message as urgent and we will prioritize it.

RTP stands for Return to Player. It is a percentage that describes how much of all money wagered on a slot game is paid back to players over a long period of time. For example, a slot with means that, on average, players receive 96 cents back for every dollar wagered — the remaining non-specific info is the house edge. RTP is a statistical average calculated over thousands of spins, not a guarantee for individual sessions. Different slot games on tehyan have different RTP values, typically ranging from non-specific info to non-specific info. You can find the RTP for each game in its information panel. Higher RTP does not mean you will win more in a single session; it is a long-term mathematical measure.

Bonus offers on tehyan come with specific terms that you must meet before you can withdraw the bonus or any winnings from it. Typical terms include a playthrough requirement (you must wager the bonus amount a certain number of times), game restrictions (the bonus may only be used on certain games like Liga 1 markets or specific slots), and a time limit (you must use the bonus within a set number of days). Bonuses are credited to a separate balance in your account and cannot be withdrawn as cash. Always read the full terms of any bonus before accepting it. If you have questions about a specific bonus, contact our support team.

Your tehyan account includes several control tools. You can update your email, phone number, and password from your account settings. You can view your full transaction history, including deposits, withdrawals, and game activity. You can download your account data at any time. You can also request to close your account permanently. If you believe your account has been compromised, you can change your password immediately or contact our support team to lock your account while we investigate. These tools help you manage your account securely and stay informed about your activity on tehyan.

If a deposit via e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer does not complete, the funds will be returned to your original payment method within one to three business days. Check your payment app or bank account to confirm the refund. If you do not see the refund after three business days, contact your payment provider first to verify the transaction status. Then contact our support team with your transaction ID and the date of the failed deposit. We will investigate and help resolve the issue. For withdrawals, if a withdrawal request fails, your balance will be returned to your tehyan account and you can try again or contact support for assistance.

Bonus offers on tehyan come with specific terms that you must meet before you can withdraw the bonus or any winnings from it. Typical terms include a playthrough requirement (you must wager the bonus amount a certain number of times), game restrictions (the bonus may only be used on certain games like Liga 1 markets or specific slots), and a time limit (you must use the bonus within a set number of days). Bonuses are credited to a separate balance in your account and cannot be withdrawn as cash. Always read the full terms of any bonus before accepting it. If you have questions about a specific bonus, contact our support team.

Your tehyan account includes several control tools. You can update your email, phone number, and password from your account settings. You can view your full transaction history, including deposits, withdrawals, and game activity. You can download your account data at any time. You can also request to close your account permanently. If you believe your account has been compromised, you can change your password immediately or contact our support team to lock your account while we investigate. These tools help you manage your account securely and stay informed about your activity on tehyan.